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Decktopus AI Help Center and Support Resources

All collectionsAccount Settings and User Preferences | Decktopus AIBilling and Subscription Management | Decktopus AI Help

Billing and Subscription Management | Decktopus AI Help

Understand how billing works at Decktopus, including plan options, renewal dates, upgrading, seats, and how to generate a company invoice.

At Decktopus, we recognize the diverse requirements of our users, and we want to address them effectively, whether you're a solo creator aiming for personal excellence or a part of a dynamic organization striving for collaborative success, we have a subscription designed just for you.

Billing Cycle and Renewal of Subscription

Plans are available in three billing terms: Annual, 3-Month, and 1-Month. The price shown on the pricing page reflects the per-month cost for each term.

Annual

Subscriptions renew automatically one year after the initial purchase date. For example, if you subscribe on June 24, 2026, your plan will automatically renew on June 24, 2027. The full annual amount is processed immediately upon confirmation.

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Upon confirming an annual subscription, a deduction of one year from your plan will be taken.

Upgrading a Subscription

Upgrading Your Plan

You can upgrade from a free account to Pro or Business, or from Pro to Business at any time from your Subscription Settings.

  1. Click on your avatar to open the sidebar menu

  2. Click "Subscription"

  3. Click "Upgrade" and select the plan that suits you

Pro AI Subscriptions

If you currently have a Pro AI subscription and would like to enhance your experience, you can upgrade your account to a Business AI subscription.

Business AI Subscriptions

If you already have a Business AI subscription, upgrading your account is not available. However, you do have the option to purchase additional seats for your subscription to enhance your organization. Each additional seat gives you 1000 additional AI credits per month.

Seat Explanation for Organizations

The seats within a paid subscription represent the individuals you are paying for. It is necessary to assign a seat to each paid member in your workspace. You have the flexibility to allocate and manage these seats by adjusting the roles of the members or removing them from the workspace as needed.

 

Pro AI Subscriptions

If you have a Pro AI subscription, the seat is limited to one person and cannot be expanded.

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For external guests, you can collaborate your decks with the person you want to see edit your deck and set their roles as you wish.

 

Business AI Subscriptions

If you have a Business AI subscription, you have the flexibility to purchase additional seats and add as many users and seats as required for your organization's needs.

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If you would like to downgrade your account, please reach out to us at [email protected], so we can help you further.

Collaboration

Free Account and Pro AI Subscribers

  • Users with a free account or a Pro AI subscription have access to the collaboration feature, allowing them to work together with other users who also have a Pro AI subscription or a free account. However, collaboration with users holding a Business AI subscription is not available for free account users or Pro AI subscribers.

Business AI Subscribers

  • Users with a Business AI subscription have the ability to collaborate with any user within their organization on any deck they choose.

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For detailed information, you can check out this article here: Adding Collaborators

Company Invoice

  • To create an invoice for your company, click "Subscription Settings."

  • Then go to "Billing Information" and choose "Update Billing Information."

  • After that, you can simply write your company's information and create an invoice for your company and organization easily. You can read our articles by clicking here to check how you can create an invoice. 

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For more detailed information, you can check out this article here: Information about the Invoice 


For any additional inquiries regarding your billing, please do not hesitate to contact us at [email protected]. Our team is dedicated to providing further assistance and ensuring your concerns are addressed promptly and professionally.

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