FAQ

Let us help finding the information you need at any time.

General

What is Decktopus?

Account Settings

Can I use Decktopus without a subscription?

Does Decktopus provide a free trial?

What are AI credits in Decktopus?

How can I delete my account?

How many presentations can I create with a one-month subscription?

Do my AI credits carry over/transfer to the next month?

Can I use Decktopus in a different language?

Subscription

How can I cancel my subscription?

Is it possible to get a refund if I cancel my subscription?

Pro AI Subscription

Collaboration Feature in Pro AI Subscription

Does my Pro subscription renew automatically each month?

Can I upgrade my Pro account?

Can I downgrade my Pro account?

Business AI Subscription

Collaboration Feature in Business AI Subscription

Does my Business subscription renew automatically each month?

Explaining the Organization Structure

Can I upgrade my Business account?

Can I downgrade my Business account?

Can I create more than one organization?

Can I take place in multiple organizations?

Security

Which security certificates does Decktopus offer?

Is my data safe?